Find answers to common questions about ordering, payment, delivery and our products.
How can I place an order?
Add the products you want to your cart, review the cart and continue to checkout. Enter your contact and delivery details, then choose one of the available order methods to complete your order.
What is the minimum order value?
The minimum order value on the website is 5,000 RSD. For smaller orders, please contact us on WhatsApp.
Can I order without creating an account?
Yes. Guest checkout is available. Creating an account makes it easier to view your orders and manage saved addresses from the My Account section.
Which payment and ordering options are available?
Cash on Delivery and Order on WhatsApp are available at checkout. When you choose WhatsApp, your order details are prepared as a message. The options currently available to you are shown during checkout.
How does delivery within Belgrade work?
Orders within Belgrade are delivered by our own delivery team. The minimum order value is 5,000 RSD and delivery is free from that amount. We aim to deliver within 24 hours whenever possible. See our Delivery and Shipping page for details.
Do you deliver outside Belgrade?
Yes. Orders outside Belgrade are shipped with Pošta Srbije. The delivery fee is calculated by Pošta Srbije according to the parcel weight and destination. It is not charged on the website and is paid by the recipient directly to the courier.
How can I track my order status?
We send the relevant notification emails when the order status changes. Registered customers can also view available order information under Orders in the My Account section.
Can I change or cancel my order or delivery address?
Contact us with your order number as soon as possible, before the order is prepared or handed to the carrier. Changes or cancellation may no longer be possible after dispatch.
What happens if an ordered product becomes unavailable?
Stock can change while an order is being processed. If we cannot supply an item, our team will contact you about suitable alternatives or an adjustment to the order.
What should I do if I receive a damaged or incorrect product?
Contact us as soon as possible with your order number and, if possible, a photo of the product. Please wait for our instructions before returning any item.
Do you offer wholesale sales?
Yes. Complete the Wholesale form to request product and pricing information for your business. Our team will review your enquiry and contact you.
How can I get help with another question?
For questions about an existing order, include your order number and contact us through the Contact page or WhatsApp.
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